Refund policy

At The Craft Sprinkle, we take pride in providing quality sensory dough, craft supplies, and creative products. We carefully prepare and package each order and want you to be happy with your purchase!

Handmade & Made-to-Order Products

Due to the handmade and made-to-order nature of our sensory dough and customized products, we do not accept returns or exchanges on these items unless they arrive damaged, defective, or incorrect.

Returns on Craft Supplies

We accept returns on eligible, unopened, and unused craft supplies within 14 days of delivery.

To qualify for a return:

Items must be unused, unopened, and in their original packaging.
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.
Original shipping charges are nonrefundable, except where required by law or when the return is due to our error.
Please contact us before sending any items back. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery.

Email thecraftsprinkle@gmail.com with:

Your order number
A description of the issue
Clear photographs of the product and packaging, if available

We will review your concern and work with you to arrange an appropriate replacement, refund, or other resolution.

Refunds

Once we receive and inspect an approved return, we will notify you of the refund decision.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.